Customer Care

We are listening to you

Our Promise is to place you first and ensure personalized services through your Relationship Manager

You can escalate here

If you are not satisfied with the resolution provided to you by our bank for your complaint you may pursue external mediation and escalate your complaint to the Central Bank.
Private Banking Customer

HeadofPrivateBanking@mashreq.com

Know your Rights

If your complaint is not resolved by the bank within 30days, or if you are not satisfied with the proposed solution, you can ask for the CBUAE's help.

Click Here

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