If the combined minimum average balance on your NEO Savings Account falls below AED 3,000 or equivalent in other currencies i.e. “monthly minimum balance”, you will be charged a “fall below fee”.

With a Mashreq NEO digital account, there is no need for you to visit a Mashreq branch. However, you can visit a Mashreq ATM/ITM for withdrawing cash and encashing cheques.

You need to transfer a monthly salary of at least AED 5,000 to your NEO Saving Account to earn salary transfer cashback.

Send a letter to your HR to initiate transfer: • Login to Mashreq Mobile App > tap on ‘More’ • ‘Transfer your salary now’ > ‘Email my HR now’ • Enter ‘HR’s email ID’ > Send email using any email app on your device

Total salary cashback amount will be based on the first salary deposited in your account and will be credited in equal monthly installments over a period of 6 months into your Mashreq NEO Account. Each installment will be credited within 90 days from the date of the salary transfer in the respective months.

A salary transfer will only be recognised by Mashreq if it is credited to the account by the customer’s employer registered in UAE using the correct channel and method recognised by the bank. A remittance, direct transfer, cash or cheque credit transaction by the employer will not be considered as a salary transfer transaction and will lose the eligibility of any benefits defined under this offer. An erroneous salary transfer description could also result in the non-payment of the cash joining benefit.

Yes, you will be eligible for salary cashback under Mashreq NEO if you decide to transfer your salary to Mashreq NEO Account and receive a continuous salary credit of AED 5,000 or more on a monthly basis in your Mashreq NEO Account.

If the salary transferred is below AED 5,000 in a month, the customer will not be eligible for cashback in that month. However, in the subsequent months, when salary transferred is above AED 5,000, he/she will become eligible and will continue to receive salary cashback, based on the first salary calculation.

If your salary increases you cannot claim a different cashback value during that month. Salary cashback is calculated based on your first salary transfer.

If salary is not transferred in a given month; the customer will not be eligible for cashback in that given month. However, during subsequent months, when salary is transferred (above AED 5,000) the customer will continue earning cashback, based on the first salary calculation.

If salary is not transferred in the NEO Account for 2 months in a row, within 12 months of the first salary credit; all previous salary cashbacks will be clawed back and the salary cashback amount credited by the bank shall be debited from the customer’s account.

You have a maximum of 7 months from the first month of eligible salary transfer.