Mashreq Virtual Assistant

Your ultimate banking companion

24/7

Digital support

Online & Mobile

Access

Safe & Secure

Access

All it takes is a hello!

Simply login to your account via mobile app or online banking and choose 'Customer Support' to start chatting with Mashreq Virtual Assistant. An enhanced tool that is continuously learning and makes banking with Mashreq seamless, convenient, secure, and accessible. Whether you are seeking account information, managing transactions, or simply have questions about our services, Mashreq Virtual Assistant is available to you 24/7.

What can you do?

View account summary

Balance inquiry

Check the debit card delivery status

Check account activation status

View/Download statement

Request letters or statements

Transaction inquiry

Register a complaint

Still got questions?

Yes, we take the security and privacy of your personal information very seriously. Our Mashreq Virtual Assistant uses encryption and follows industry best practices to ensure the confidentiality of your data. We do not store any sensitive information within the Mashreq Virtual Assistant , and all communication between you and the Mashreq Virtual Assistant is encrypted.
Our Mashreq Virtual Assistant is available 24/7, allowing you to access its services at any time that is convenient for you. Whether it's late at night, on weekends, or during holidays, our Mashreq Virtual Assistant is ready to assist you with your banking needs.
We understand your concern. Our Mashreq Virtual Assistant is designed with robust security measures to protect your personal and financial information. It uses encryption to secure the data transmission, and we adhere to strict privacy policies to safeguard your information. Rest assured that we take your privacy and security seriously.
Our Mashreq Virtual Assistant is continuously learning and improving to understand a wide range of queries accurately. However, if you ever encounter any issues or misunderstandings, our Mashreq Virtual Assistant provides options to connect with a live customer support representative who can assist you further. We are committed to providing accurate and helpful responses to ensure a seamless experience.
Our Mashreq Virtual Assistant is programmed to provide accurate and unbiased information based on the latest data and policies. We have strict quality control measures in place to ensure the reliability of the information provided.

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